Terms and Conditions — Telehealth Therapy Services

Welcome to Maunda ("Company," "we," "us," or "our"), a telehealth therapy and mental wellness company registered in the Commonwealth of Virginia, located at 1228 Providence Knoll Drive, North Chesterfield, VA 23236, USA. Maunda provides virtual therapy services exclusively to residents of Virginia.

We operate the Maunda website and telehealth platform, as well as related digital services that reference or link to these Terms and Conditions (collectively, the "Services"), providing online therapy and virtual counseling to Virginia residents.

Maunda is a telehealth therapy platform designed to connect Virginia residents with licensed online therapists for anxiety, depression, trauma, couples therapy, teen therapy, and more. Through secure, HIPAA-compliant video sessions, we deliver professional virtual therapy that is accessible, culturally grounded, and clinically effective — all from the comfort of your home.

By using the App or any associated Services, you agree to comply with and be legally bound by these Terms and Conditions ("Legal Terms"). If you do not agree to all of these terms, you may not use the Services and should discontinue access immediately.

These Legal Terms apply to all users. Users under the age of 18 must have active consent and supervision from a parent or legal guardian. By permitting a minor to use Maunda, the parent or guardian agrees to these Legal Terms on their behalf.

We reserve the right to update or modify these Legal Terms at any time. You will be notified of changes via email or in-app message. Continued use of the Services after such updates constitutes your acceptance of the revised Terms.

1. Acceptance of Terms

By accessing or using the Maunda mobile application ("App"), website, or any related services, tools, or platforms (collectively, the "Services"), you agree to be legally bound by these Terms and Conditions ("Terms," "Legal Terms," or "Agreement"). These Terms apply to all users of the Services, including but not limited to clients, providers, visitors, supporters, and administrators.

If you do not agree with any provision of these Terms, you may not access or use the Services, and you must discontinue all use immediately.

1.1 Binding Agreement

This Agreement constitutes a legally binding contract between you ("you," "user," or "member") and Maunda ("we," "us," or "our"). Your use of the Services confirms your understanding and acceptance of these Terms, our Privacy Policy, and any other applicable policies or guidelines we provide.

1.2 Modifications to Terms

We reserve the right to update, modify, or revise these Terms at any time. Changes will become effective upon posting within the App or on our website, and may also be communicated via email or in-app notice. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms.

1.3 Scope of Agreement

These Terms govern your access to and use of all components of the Maunda platform, including:

• Social and community features (e.g., Uplift feed, messaging, affirmations, journaling)
• Wellness and educational content (e.g., meditations, videos, blog posts)
• Counseling, coaching, and telehealth services accessed through our integrated partner GetHealthie

1.4 Electronic Consent

You consent to receive communications from us electronically, including notices, agreements, disclosures, and updates. You agree that all communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

1.5 Authority to Enter Agreement

By using the Services, you affirm that you are either at least 18 years of age and legally competent to enter into a binding agreement, or the parent or legal guardian of a minor user, and you agree to these Terms on their behalf.

2. Eligibility & Account Creation

2.1 Eligibility Requirements

To access and use Maunda's Services, you must be at least 18 years old or the age of majority in your jurisdiction. If you are under the age of 18, you may only use the Services with the active involvement, supervision, and consent of a parent or legal guardian.

2.2 Account Creation

To use key features of the Maunda App, you must register a personal account. During registration, you agree to:

• Provide accurate, current, and complete information
• Maintain the confidentiality of your login credentials
• Promptly update your account if your information changes

2.3 Username and Profile Guidelines

Your Maunda username, display name, and bio must reflect your actual identity or role on the platform, avoid impersonation, offensive language, or misleading claims, and follow all community and branding guidelines.

2.4 Responsibility for Account Activity

You are responsible for all actions taken under your account. If you suspect your account has been compromised, you must change your password and contact us immediately at info@maunda.com.

3. Description of Telehealth Therapy Services

Maunda is a telehealth-first platform providing virtual therapy services to Virginia residents. Our licensed online therapists specialize in anxiety, depression, trauma, PTSD, couples counseling, teen therapy, and child therapy — all delivered via secure, HIPAA-compliant video sessions.

3.1 Wellness and Self-Help Features

The App includes a range of features to help users develop mindfulness, track growth, and engage with daily wellness practices:

• Daily Affirmations delivered at scheduled times
• Guided Meditations through a progressive system
• Mood Tracking with color-coded insights
• Mindful Prompts & Journaling tools
• Personal Goal Setting and habit tracking

3.2 Community and Social Interaction

Maunda includes a secure, private social space where users may share posts, connect with others, and build a network of support within the App.

3.3 Telehealth Counseling and Therapy Services

Through our secure telehealth platform, Maunda provides access to licensed Virginia therapists for individual therapy, couples therapy, teen therapy, child therapy, and specialized treatment for anxiety, depression, trauma, and more. All telehealth sessions are conducted via HIPAA-compliant video and are available to clients located anywhere in Virginia.

4. End User License Agreement (EULA)

By downloading, installing, or using the Maunda mobile application, you are granted a limited, non-exclusive, non-transferable, revocable license to access and use the App strictly in accordance with these Terms.

4.1 License Grant

We grant you a limited right to download and install the App on a personal device you own or control, and to access and use the App for lawful, non-commercial purposes.

4.2 License Restrictions

You agree not to copy, modify, reverse engineer, or attempt to extract source code, rent, lease, or transfer the App to any third party, or interfere with the App's normal operation or security features.

5. User Conduct & Community Standards

Maunda is a space for healing, growth, and respectful connection. All users are expected to engage with honesty, integrity, and cultural humility.

5.1 General Expectations

By using the App, you agree to treat others with respect and kindness, engage in honest and constructive conversation, and use the platform for its intended wellness purposes.

5.2 Prohibited Behavior

• Harassment, bullying, stalking, or threats
• Discrimination or hate speech
• Sharing graphic, violent, or harmful content
• Promotion of self-harm or disordered behaviors
• Unauthorized commercial activity
• Impersonation or misrepresentation

6. Use of Telehealth Therapy Services

Maunda offers access to professional telehealth therapy services through a secure, HIPAA-compliant platform. These virtual therapy services are delivered by Virginia-licensed therapists (LPC, LCSW, or equivalent) and supervised trainees, and are available to all Virginia residents via secure video sessions.

6.1 Scope of Telehealth Services

Available telehealth therapy services include individual therapy, couples therapy, teen therapy, child therapy, intake assessments, coaching sessions, and culturally sensitive care — all delivered virtually to Virginia residents.

6.2 Emergency and Crisis Limitations

7. User-Generated Content

You retain full ownership of the content you create and share on Maunda. However, by posting content, you grant Maunda a worldwide, non-exclusive, royalty-free license to use, display, and distribute your content for platform operations and improvement.

8. Fees and Payments

Certain services require payment, including therapy sessions, coaching, and specialized content. All financial transactions are securely processed through third-party partners such as Stripe and GetHealthie.

9. In-App Purchases and Subscriptions

Some features may be offered as in-app purchases or recurring subscriptions. Billing is processed through your app store account, and you are responsible for managing subscription settings.

10. Push Notifications and Communication

Maunda uses push notifications, email, and in-app messaging to enhance your experience and deliver important updates. You may manage notification preferences through your device or app settings.

11. Privacy and Data Use

Maunda is committed to protecting your privacy. Health-related data is protected under HIPAA, and all data handling practices are detailed in our Privacy Policy.

12. Location & Tracking

Maunda may use location data to customize content and improve user experience. You may manage location permissions through your device settings.

13. App Usage & Technology

We strive to maintain uninterrupted access to the App. However, access may be affected by maintenance, technical issues, or compatibility requirements.

14. Intellectual Property

All content, branding, and technology used in Maunda are the exclusive property of Maunda and protected by intellectual property laws. Your use does not grant ownership rights.

15. Account Suspension or Termination

Maunda reserves the right to suspend or terminate accounts for violations of these Terms, misuse, or legal requirements. You may also voluntarily delete your account at any time.

16. Disclaimer of Medical Advice

17. Limitation of Liability

To the fullest extent permitted by law, Maunda disclaims all liability for indirect, incidental, or consequential damages. Maunda's maximum liability shall not exceed $100 USD or the amount you paid in the prior six months.

18. Dispute Resolution

Disputes will be resolved through binding arbitration under AAA rules in Richmond, Virginia. You waive the right to participate in class actions.

19. Apple-Specific Terms

If you access Maunda through the Apple App Store, these Terms are between you and Maunda, not Apple. Apple is a third-party beneficiary and may enforce these Terms.

20. Google Play-Specific Considerations

If you access Maunda through Google Play, these Terms are between you and Maunda, not Google. All support inquiries must be directed to Maunda.

21. Accessibility Commitment

Maunda is committed to creating an inclusive platform that accommodates users with disabilities. We follow WCAG 2.1 Level AA guidelines and welcome accessibility feedback.

22. Legal Contact and Support

23. Data Retention and Deletion Policy

We retain data as necessary to provide Services and comply with legal obligations. Clinical records must be retained for at least 7 years. You may request account deletion at info@maunda.com.

24. Modification or Termination of Services

Maunda reserves the right to modify, suspend, or discontinue any part of its Services at any time. Users will be notified when reasonably possible.

25. AI Disclosures and Policy

Maunda may use AI technologies for wellness prompts, chatbot features, and content recommendations. AI tools do not provide therapy, medical advice, or crisis support and should not replace human care.

26. SMS Messaging

By providing your phone number, you consent to receive SMS messages from Maunda for appointment reminders and service updates. Message and data rates may apply. Reply "STOP" to opt out at any time.