Terms and Conditions

Last updated :

June 2025

Welcome to Maunda (“Company,” “we,” “us,” or “our”), a mental health and wellness company registered in the Commonwealth of Virginia, located at 1228 Providence Knoll Drive, North Chesterfield, VA 23236, USA.

We operate the Maunda mobile application (the “App”), as well as related websites, platforms, and digital services that reference or link to these Terms and Conditions (collectively, the “Services”).

Maunda is a hybrid platform designed to support your mental, emotional, and spiritual well-being. Through guided meditations, self-reflection prompts, affirmations, journaling tools, wellness content, and community-based features like chat and photo sharing, we aim to make care more engaging, culturally grounded, and accessible. Our platform also includes integrated access to licensed counseling and coaching services through a secure in-app portal.

By using the App or any associated Services, you agree to comply with and be legally bound by these Terms and Conditions (“Legal Terms”). If you do not agree to all of these terms, you may not use the Services and should discontinue access immediately.

You may contact us at any time through:

Email: info@maunda.com
Phone: (804) 617-2498
Mail: 1228 Providence Knoll Drive, North Chesterfield, VA 23236, USA

These Legal Terms apply to all users. Users under the age of 18 must have active consent and supervision from a parent or legal guardian. By permitting a minor to use Maunda, the parent or guardian agrees to these Legal Terms on their behalf.

We reserve the right to update or modify these Legal Terms at any time. You will be notified of changes via email or in-app message. Continued use of the Services after such updates constitutes your acceptance of the revised Terms.

We recommend printing or saving a copy of these Legal Terms for your records.

Maunda App Terms and Conditions – Table of Contents

Acceptance of Terms
Eligibility & Account Creation
Description of Services
End User License Agreement (EULA)
User Conduct & Community Standards
Use of Counseling Services
User-Generated Content
Fees and Payments
In-App Purchases and Subscriptions
Push Notifications and Communication
Privacy and Data Use
Location & Tracking
App Usage & Technology
Intellectual Property
Account Suspension or Termination
Disclaimer of Medical Advice
Limitation of Liability
Dispute Resolution
Apple-Specific Terms
Google Play-Specific Considerations
Accessibility Commitment
Legal Contact and Support
Data Retention and Deletion Policy
Modification or Termination of Services

1. Acceptance of Terms

By accessing or using the Maunda mobile application (“App”), website, or any related services, tools, or platforms (collectively, the “Services”), you agree to be legally bound by these Terms and Conditions (“Terms,” “Legal Terms,” or “Agreement”). These Terms apply to all users of the Services, including but not limited to clients, providers, visitors, supporters, and administrators.

If you do not agree with any provision of these Terms, you may not access or use the Services, and you must discontinue all use immediately.

1.1 Binding Agreement

This Agreement constitutes a legally binding contract between you (“you,” “user,” or “member”) and Maunda (“we,” “us,” or “our”). Your use of the Services confirms your understanding and acceptance of these Terms, our Privacy Policy, and any other applicable policies or guidelines we provide.

1.2 Modifications to Terms

We reserve the right to update, modify, or revise these Terms at any time. Changes will become effective upon posting within the App or on our website, and may also be communicated via email or in-app notice. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms.

1.3 Scope of Agreement

These Terms govern your access to and use of all components of the Maunda platform, including:

Social and community features (e.g., Uplift feed, messaging, affirmations, journaling)
Wellness and educational content (e.g., meditations, videos, blog posts)
Counseling, coaching, and telehealth services accessed through our integrated partner GetHealthie

Additional terms may apply to specific features, services, or users (e.g., providers, instructors, minors), and will be made available at the point of access. In the event of a conflict between these Terms and any supplemental agreement, the more specific agreement shall prevail.

1.4 Electronic Consent

You consent to receive communications from us electronically, including notices, agreements, disclosures, and updates. You agree that all communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

1.5 Authority to Enter Agreement

By using the Services, you affirm that you are either:

At least 18 years of age and legally competent to enter into a binding agreement, or
The parent or legal guardian of a minor user, and you agree to these Terms on their behalf

If you are using the Services on behalf of an organization or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Eligibility & Account Creation

2.1 Eligibility Requirements

To access and use Maunda’s Services, you must be at least 18 years old or the age of majority in your jurisdiction. By using the platform, you affirm that you meet this requirement. If you are under the age of 18, you may only use the Services with the active involvement, supervision, and consent of a parent or legal guardian. Maunda does not knowingly permit minors to create independent accounts without verified adult consent.

We reserve the right to refuse access or suspend accounts at our discretion, especially when eligibility requirements are not met or cannot be confirmed.

2.2 Account Creation

To use key features of the Maunda App—such as booking sessions, journaling, posting to the Uplift feed, or messaging—you must register a personal account. During registration, you agree to:

Provide accurate, current, and complete information
Maintain the confidentiality of your login credentials
Promptly update your account if your information changes

Each user is permitted to create only one individual account. Duplicate, misleading, or fraudulent accounts may be removed without notice.

2.3 Username and Profile Guidelines

Your Maunda username, display name, and bio must:

Reflect your actual identity or role on the platform
Avoid impersonation, offensive language, or misleading claims
Follow all community and branding guidelines, especially if you are a provider, coach, or instructor

We reserve the right to modify, remove, or restrict profiles that violate these standards.

2.4 Responsibility for Account Activity

You are responsible for all actions taken under your account. Maunda is not liable for any loss or damage caused by unauthorized access or misuse of your account. If you suspect your account has been compromised, you must change your password and contact us immediately at info@maunda.com.

3. Description of Services

Maunda is a mobile-first platform designed to support your mental, emotional, and spiritual well-being through a unique combination of wellness tools, professional support, and community engagement. Our Services include access to both self-guided resources and clinical care, delivered through a seamless digital experience.

3.1 Wellness and Self-Help Features

The App includes a range of features to help users develop mindfulness, track growth, and engage with daily wellness practices:

Daily Affirmations delivered at scheduled times
Guided Meditations through a progressive system (up to 500 hours across six levels)
Mood Tracking with color-coded insights and weekly resets
Mindful Prompts & Journaling tools for reflection and emotional awareness
Personal Goal Setting and habit tracking

These tools are designed for self-regulation and growth, not for diagnosis or crisis intervention.

3.2 Community and Social Interaction

Maunda includes a secure, private social space built around emotional connection and shared healing. Users may:

Share uplifting posts, images, and reflections via the Uplift Feed
Toggle between a Global Feed and Friends Feed
Use direct messaging to connect with approved contacts
Invite others to join and build a network of support within the App

All social content is subject to moderation and must follow community guidelines.

3.3 Clinical and Coaching Services

Through our secure integration with GetHealthie, Maunda provides in-app access to licensed counseling, coaching, and wellness sessions. These services may include:

Individual, group, or couples therapy
Intake assessments and care coordination
Supervised provider sessions under licensed clinical oversight
Yoga, meditation, or holistic wellness instruction

These services are subject to separate consent, documentation, and billing protocols as outlined in Section 6 (Use of Counseling Services) and our Privacy Policy.

3.4 Platform Access and Limitations

While we strive to provide uninterrupted access, we do not guarantee availability at all times. Features may change, evolve, or be discontinued at our discretion. Some features may be limited based on your account type (e.g., client, provider, instructor) or geographic location.

4. End User License Agreement (EULA)

By downloading, installing, or using the Maunda mobile application (“App”), you are granted a limited, non-exclusive, non-transferable, revocable license to access and use the App and its Services strictly in accordance with these Terms.

This license is provided solely for your personal, non-commercial use and is subject to the conditions below.

4.1 License Grant

We grant you a limited right to:

Download and install the App on a personal device you own or control
Access and use the App for lawful, non-commercial purposes
Use available features in accordance with your account type (e.g., client, provider, instructor)

This license does not grant you ownership of the App or any of its content.

4.2 License Restrictions

You agree not to:

Copy, modify, or create derivative works of the App or its content
Reverse engineer, decompile, or attempt to extract source code
Rent, lease, sublicense, sell, or transfer the App to any third party
Interfere with the App’s normal operation, security features, or performance
Use any automated means (bots, crawlers, scrapers) to access or collect data from the App
Bypass or disable any authentication, encryption, or consent mechanisms

4.3 Ownership and Intellectual Property

Maunda retains all right, title, and interest in the App, including:

Source code, design, and functionality
Branding, graphics, icons, and user interface elements
Wellness content, characters (e.g., Marsh, Navi, Momo), meditations, and affirmations

Your use of the App does not give you ownership of any intellectual property rights in our content or platform.

4.4 App Store Platform Terms

This EULA is between you and Maunda, not Apple Inc. or Google LLC. Both Apple and Google are third-party beneficiaries to this agreement and may enforce its terms.

You acknowledge that:

The app is distributed via the Apple App Store and Google Play Store
Apple and Google are not responsible for maintenance, support, or warranty services
Any claims related to the App (e.g., liability, defects, legal compliance) must be directed to Maunda, not Apple or Google

4.5 Termination

This license is effective until terminated by you or Maunda. We may suspend or terminate your access without notice if:

You breach these Terms
You misuse the App or its features
We discontinue the App or transition services

Upon termination, you must delete all copies of the App from your devices. Sections related to intellectual property, liability, and dispute resolution will survive termination.

5. User Conduct & Community Standards

Maunda is a space for healing, growth, and respectful connection. To maintain a safe and inclusive environment, all users are expected to engage with honesty, integrity, and cultural humility. These Community Standards apply across all parts of the platform, including the Uplift Feed, messaging, comments, and any user-generated content.

5.1 General Expectations

By using the App, you agree to:

Treat others with respect and kindness, regardless of identity or background
Engage in honest and constructive conversation
Follow platform-specific rules for posting, messaging, and community interaction
Use the platform for its intended wellness and therapeutic purposes

5.2 Prohibited Behavior

You may not use the App or Services to engage in any of the following:

Harassment, bullying, stalking, or threats toward any user
Discrimination or hate speech based on race, gender, religion, sexual orientation, or other protected characteristics
Sharing of graphic, violent, pornographic, or otherwise harmful content
Promotion of self-harm, suicide, or disordered behaviors
Spamming, phishing, solicitation, or unauthorized commercial activity
Impersonating others or misrepresenting your identity or credentials
Sharing misleading health information or unauthorized therapeutic advice

Any content or behavior that violates these guidelines may result in immediate removal, warning, or permanent account suspension.

5.3 Posting Guidelines (Uplift Feed, Stories, Comments)

Posts must align with the spirit of the platform—uplifting, reflective, or supportive. Users are encouraged to:

Share affirmations, personal reflections, or creative expressions
Use respectful language and avoid triggering or graphic descriptions
Avoid posting de-identified clinical information without explicit permission and supervisor approval (for providers)

Maunda may moderate, hide, or remove posts that do not follow these guidelines.

5.4 Messaging & Supporters

Direct messaging is intended for peer support, encouragement, or personal connection—not for crisis intervention or clinical services. Users may:

Invite friends to become Supporters
Chat within a monitored, secure environment
Block or report users for inappropriate behavior

Misuse of messaging (e.g., spamming, romantic solicitation, unprofessional boundaries) will lead to disciplinary action.

5.5 Moderation & Enforcement

Maunda reserves the right to:

Review, remove, or restrict any user-generated content
Issue warnings, timeouts, or permanent bans for violations
Limit or disable messaging or posting for repeat infractions
Report severe violations to appropriate authorities when necessary

To report a violation, please use the in-app reporting tool or contact info@maunda.com.

6. Use of Counseling Services

Maunda offers access to professional mental health and wellness services through a secure integration with GetHealthie, our clinical operations partner. These services are delivered by licensed providers and supervised trainees operating under professional standards and regulatory guidelines.

Use of counseling, coaching, or wellness services through the App is entirely voluntary and subject to additional terms, including informed consent, supervision limitations, and billing policies.

6.1 Scope of Services

Available services may include:

Individual therapy
Group or couples therapy
Intake assessments and progress tracking
Coaching and wellness sessions (e.g., meditation, breathwork, yoga)
Culturally sensitive and faith-informed care when requested

All services are conducted via HIPAA-compliant telehealth tools and scheduled through the GetHealthie portal embedded within the Maunda App.

6.2 Role of Supervised Providers

Some services may be delivered by graduate-level supervisees operating under the legal supervision of a licensed clinician. Supervisees are not independently licensed and:

Cannot diagnose or prescribe medication
Cannot provide crisis counseling without supervisory support
Cannot supervise others, testify in court, or bill independently
Are held to ethical standards, documentation requirements, and clinical oversight by a Maunda-appointed supervisor

Users will be informed if they are working with a supervised provider.

6.3 Consent and Clinical Documentation

By booking or attending a session, you consent to:

Participate in telehealth sessions
Have your progress and session notes documented securely within GetHealthie
Allow communication between assigned clinicians, support staff, and supervisors as necessary for care coordination

Users may request access to their clinical records or file grievances in accordance with Maunda’s privacy policy and applicable regulations.

6.4 Scheduling, Cancellations, and No-Shows

Appointments must be scheduled through the Maunda App or GetHealthie client portal. Users agree to:

Arrive on time and be in a private, appropriate setting for sessions
Cancel or reschedule with at least 24 hours’ notice
Understand that repeated no-shows or late cancellations may result in fees or removal from care eligibility

All policies regarding cancellations and missed appointments are outlined during onboarding and may vary by provider.

6.5 Emergency and Crisis Limitations

Maunda is not a crisis service. If you are experiencing a mental health emergency, you must contact local emergency services, a crisis hotline, or go to the nearest emergency room.

Maunda and its providers do not guarantee immediate or on-demand support. Any messages sent through the app or GetHealthie between sessions may not receive an immediate response.

7. User-Generated Content

Maunda empowers users to share reflections, affirmations, photos, and other content through features like the Uplift Feed, Stories, comments, and messaging. This section outlines your rights, responsibilities, and the limits of content sharing within the platform.

7.1 Ownership and License

You retain full ownership of the content you create and share on Maunda. However, by posting or submitting any content through the App or Services, you grant Maunda a worldwide, non-exclusive, royalty-free license to:

Use, display, reproduce, adapt, and distribute your content for the purpose of operating, improving, or promoting the platform
Share your content in curated feeds, educational materials, or branded campaigns, with or without attribution, depending on context
Moderate, edit, or remove content as needed to align with community and legal standards

This license remains in effect even if your account is terminated, unless content is deleted or formally withdrawn by request (unless legally or clinically required to retain).

7.2 Content Guidelines

All content must comply with Maunda’s community and clinical standards. Content that violates these guidelines may be removed without notice. Prohibited content includes, but is not limited to:

Personally identifiable information of others (e.g., names, faces, messages)
Medical advice or unauthorized therapy claims
Hate speech, harassment, explicit imagery, or triggering material
Posts that encourage or glorify self-harm, eating disorders, or substance abuse
Misleading information, impersonation, or promotion of outside services without approval

All users are encouraged to share responsibly and mindfully, understanding that Maunda is a shared wellness space.

7.3 Clinical Content Boundaries

If you are a provider, supervisee, or instructor, you may not post about clients or sessions—even in de-identified form—without:

Explicit written consent from the client
Supervisor approval, if you are a trainee
Adherence to HIPAA, confidentiality laws, and Maunda branding standards

Wellness content, affirmations, and general tips are encouraged but must not misrepresent your qualifications or the scope of services offered on the platform.

7.4 Content Moderation and Reporting

Maunda reserves the right to remove, hide, or restrict content at its discretion. We may also:

Flag content for internal review
Temporarily or permanently suspend posting privileges
Report unlawful or dangerous content to the appropriate authorities

Users can report content or behavior directly in-app or by emailing info@maunda.com. All reports are reviewed promptly and with discretion.

8. Fees and Payments

Maunda offers both free and paid services through the App. By using any paid feature, booking a session, or purchasing a wellness service, you agree to the terms of payment outlined in this section. All financial transactions are securely processed through third-party partners such as Stripe and GetHealthie.

8.1 Paid Services

Certain services and features within Maunda require payment, including but not limited to:

Individual, group, or couples therapy sessions
Coaching or wellness sessions (e.g., yoga, meditation)
Instructor or provider platform seat fees
Specialized content, session bundles, or workshops

Prices for services are displayed within the App or in the GetHealthie portal. All fees are listed in U.S. dollars (USD) unless otherwise specified.

8.2 Payment Methods

Payments may be made using:

Credit/debit cards via Stripe
Health savings accounts (HSAs) or flexible spending accounts (FSAs), where eligible
Insurance coverage, when applicable and verified
Subscription invoices (for instructors/providers)

You authorize Maunda and its partners to charge your selected payment method at the time of purchase, booking, or subscription renewal.

8.3 Insurance and Self-Pay Options

If you are using insurance:

You must complete all required intake and verification forms
You are responsible for any uncovered costs, co-pays, or denied claims
You agree to pay any remaining balances following insurance processing

If you are paying out-of-pocket:

You must submit payment before or at the time of service
Refunds for self-pay sessions are subject to our cancellation policy (see Section 6.4)

8.4 Provider and Instructor Platform Fees

Providers and instructors using Maunda to deliver care or lead wellness sessions may be responsible for:

A monthly seat fee
Revenue sharing arrangements
Additional fees for access to tools, customization, or marketing support

These terms are outlined in your onboarding agreement and are due via Stripe invoice unless otherwise arranged.

8.5 Refunds and Disputes

Refunds may be issued at our discretion in cases of:

Accidental duplicate charges
Session cancellation within the permitted window
Platform billing errors

To request a refund or resolve a payment issue, contact info@maunda.com within 7 days of the transaction.

9. In-App Purchases and Subscriptions

Some features within the Maunda App may be offered as in-app purchases or recurring subscriptions. By initiating a purchase within the App, you agree to the terms outlined below, including billing through your app store account and responsibility for managing your own subscription settings.

9.1 Types of In-App Purchases

In-app purchases may include:

Wellness session bundles
Guided meditation series or exclusive content
Enhanced journaling tools or goal trackers
Live events, workshops, or community access
Monthly subscriptions for wellness or coaching memberships

All prices will be clearly displayed before confirmation and may vary based on your region and app store currency settings.

9.2 Billing and Auto-Renewal

If you enroll in a recurring subscription (e.g., monthly wellness access):

Your account will be charged at the time of purchase and automatically renewed unless canceled at least 24 hours before the end of the current billing cycle
Your billing will be processed through your Apple ID (App Store) or Google Account (Google Play), and subject to their respective payment terms
You can manage or cancel subscriptions directly in your app store account settings

Maunda cannot cancel or refund subscriptions purchased through Apple or Google. All cancellations must be managed by the user through their respective platform.

9.3 Refunds for In-App Purchases

As per Apple and Google policies:

All in-app purchases are considered final
Refunds are granted only under limited circumstances, handled by Apple or Google—not Maunda

If you believe a refund is justified (e.g., accidental purchase), you must submit your request directly through:

Apple: reportaproblem.apple.com
Google: play.google.com

9.4 Changes to Pricing or Offerings

Maunda reserves the right to modify in-app pricing, features, or subscription offerings at any time. If prices change for a recurring subscription, we will provide reasonable advance notice, and the new rate will take effect at the next billing cycle unless you cancel beforehand.

10. Push Notifications and Communication

Maunda uses in-app messaging, email, and push notifications to enhance your experience, deliver wellness prompts, and communicate important updates about your account or services. By using the App, you consent to receive these communications unless you opt out as described below.

10.1 Types of Communication

You may receive communications through the following channels:

Push notifications (e.g., daily affirmations, session reminders, mood tracker prompts)
Email updates (e.g., appointment confirmations, billing notices, community tips)
In-app messages (e.g., platform changes, content releases, provider updates)

These communications may be transactional, service-related, or promotional in nature, depending on your account type and preferences.

10.2 Consent and Notification Settings

When you first install and sign into the Maunda App, you will be prompted to allow or deny push notifications. You may update your preferences at any time through:

Your device settings (iOS/Android)
The App’s in-app settings panel
Email unsubscribe links (for newsletters or promotions)

Please note that certain service-related messages cannot be opted out of, such as appointment confirmations, legal notices, or billing alerts.

10.3 Wellness and Scheduling Alerts

As part of your use of Maunda, you agree to receive:

Timed nudges for affirmations (8am), reflection questions (12pm), and mood tracking (7pm)
Notifications for upcoming or missed sessions
Invitations to wellness events or new features tailored to your interests

These are designed to support your mental health journey. You may mute or adjust the timing of some alerts in your App settings.

10.4 Communication Responsibility

You are responsible for maintaining up-to-date contact information in your account settings. Maunda is not liable for missed appointments, billing issues, or content access due to incorrect or outdated contact preferences.

11. Privacy and Data Use

Maunda is committed to protecting your privacy and the confidentiality of your personal and health-related information. This section outlines how we collect, use, share, and protect your data. Our practices are further detailed in our standalone Privacy Policy, which you should review in full.

11.1 HIPAA and Health Data Protection

If you access counseling, coaching, or clinical services through Maunda, any health-related data collected, stored, or shared in connection with those services is protected under the Health Insurance Portability and Accountability Act (HIPAA).

We partner with GetHealthie, a HIPAA-compliant platform, to handle clinical scheduling, documentation, and communication. All providers, supervisees, and administrative staff are trained in HIPAA-compliant practices.

11.2 Information We Collect

Depending on your use of the App, we may collect:

Personal information (e.g., name, email, phone number, date of birth)
Health-related data (e.g., symptoms, mood entries, session notes—when engaging in therapy or coaching)
Usage data (e.g., page views, app opens, interaction history)
Device and technical data (e.g., IP address, device ID, operating system)
Content you voluntarily share (e.g., affirmations, journal entries, posts)

We do not sell your personal data.

11.3 How We Use Your Data

Data is used to:

Provide and personalize the Services
Facilitate clinical care and secure communication
Improve platform performance and content delivery
Comply with legal and regulatory obligations
Notify you of updates, reminders, or community events

De-identified data may be used in aggregate for research, reporting, or product improvement.

11.4 Sharing and Third-Party Integrations

Your data may be shared with third-party vendors or processors as needed to operate the Services. These include:

GetHealthie for therapy/coaching services
Stripe for payments and billing
Firebase and analytics tools for performance tracking
Email and notification providers for communication

All third-party partners are required to meet strict confidentiality and security standards.

11.5 Data Retention

We retain your data only as long as necessary to:

Provide you with the Services
Comply with applicable legal, clinical, or regulatory obligations
Fulfill documentation and audit requirements (especially for therapy records)

You may request account deletion or access to your data at any time by contacting info@maunda.com. Clinical records may be subject to separate retention laws and cannot always be deleted upon request.

12. Location & Tracking

Maunda may use location-based information in a limited and privacy-conscious manner to support platform functionality, improve user experience, and ensure accurate service delivery. This section explains how and when location data may be accessed, stored, or shared.

12.1 Location Permissions

The Maunda App may request access to your device’s location settings for features such as:

Displaying localized wellness content
Supporting future community-based events or services
Matching users with nearby providers or instructors (if applicable)

You may grant or deny this permission through your device settings at any time. Most app functionality will remain accessible even if you choose not to share your location.

12.2 Use of Location Data

If enabled, location data may be used to:

Customize content and recommendations
Offer scheduling options based on time zone or region
Support analytics and user engagement tracking (anonymized)
Enhance safety or verification features (e.g., ensuring a user is in an appropriate region for specific services)

Location data is not used to monitor individual movements or provide real-time location sharing.

12.3 Data Storage and Privacy

Any location information collected is:

Limited to the minimum necessary for functionality
Never sold or shared for advertising purposes
Stored securely and in accordance with Maunda’s Privacy Policy and applicable data protection laws

We do not track your location in the background or when the app is not in use.

12.4 How to Manage Location Settings

You can manage or disable location tracking through:

Your mobile device’s system settings (under App Permissions or Location Services)
The Maunda App settings panel (if feature-specific toggles are introduced)

Please note that disabling location services may limit certain personalized features but will not prevent access to wellness or counseling services.

13. App Usage & Technology

Maunda is designed to function across a wide range of modern mobile devices and operating systems. However, access to Services may be subject to technical limitations, platform changes, or system compatibility requirements. This section outlines how the technology is managed and what users should understand about its performance.

13.1 Platform Availability

We strive to maintain uninterrupted access to the App and its Services. However, we cannot guarantee that the App will always function without delays, errors, or outages. Access may be affected by:

Scheduled maintenance
Server or infrastructure issues
Connectivity problems on your end
Platform or device compatibility

Maunda is not liable for any disruptions, loss of data, or failure to access Services caused by technical issues beyond our control.

13.2 System Requirements

To use Maunda, you must have:

A compatible iOS or Android device
An internet connection (Wi-Fi or cellular)
The most recent version of the App installed from the App Store or Google Play

Using outdated devices or operating systems may result in limited functionality, slower performance, or errors. We recommend enabling automatic updates for best results.

13.3 App Updates and Feature Changes

We may release updates to enhance functionality, improve security, fix bugs, or add new features. By using the App, you agree that:

We may automatically install critical updates or require you to update manually
Certain features may be modified, replaced, or discontinued without prior notice
We are not obligated to maintain any specific feature indefinitely

Major changes to the App’s functionality will be announced through in-app messaging or email when appropriate.

13.4 Beta Features and Experimental Tools

From time to time, Maunda may offer access to beta or experimental features for testing and feedback. These may be subject to limited availability and are provided “as is,” without guarantee of continued support or release.

Feedback on beta features is appreciated but not mandatory.

14. Intellectual Property

All content, branding, and technology used in the Maunda App and Services are the exclusive property of Maunda, its licensors, or its content partners. Your use of the App does not grant you ownership or rights to any part of Maunda’s intellectual property except as expressly outlined in this Agreement.

14.1 Ownership of Platform Content

All elements of the Maunda platform are protected by U.S. and international intellectual property laws, including:

Visual design, interface layouts, and animations
Original wellness content (e.g., affirmations, meditations, reflection prompts)
Audio, video, illustrations, and journal tools
Maunda’s brand name, logo, and all original characters (e.g., Marsh, Navi, Momo)
Any software, source code, or algorithms used to operate the App

These materials may not be copied, reproduced, distributed, modified, or reverse-engineered without prior written permission from Maunda.

14.2 User-Generated Content

As outlined in Section 7, users retain ownership of content they submit or post. However, by using the platform, you grant Maunda a non-exclusive, royalty-free, worldwide license to use, display, and promote that content as part of the App and related materials, unless explicitly revoked in writing.

You may not upload, post, or share content that infringes on the intellectual property rights of others. You are solely responsible for the content you contribute.

14.3 Limited Use License

Maunda grants you a limited, non-transferable, non-sublicensable license to use the App and its features solely for personal, non-commercial purposes. This license:

Does not allow you to resell, redistribute, or exploit platform content
Prohibits any unauthorized extraction or replication of code, characters, or media
Is subject to termination upon violation of these Terms

If you are an instructor, provider, or contributor with custom content on Maunda, separate licensing terms may apply.

14.4 Reporting Infringement

If you believe that any content on Maunda infringes your intellectual property rights, please contact us at info@maunda.com with a detailed explanation and supporting evidence. We will review and respond in accordance with applicable law and platform policy.

15. Account Suspension or Termination

Maunda reserves the right to suspend, restrict, or permanently terminate your account at any time and for any reason, including but not limited to violations of these Terms, legal requirements, or platform misuse. This section explains the scenarios under which this action may occur and your responsibilities as a user.

15.1 Grounds for Suspension or Termination

Your account may be suspended or terminated without prior notice if you:

Violate any section of these Terms or Community Guidelines
Harass, threaten, or endanger other users
Share prohibited, harmful, or illegal content
Attempt to access the platform in unauthorized ways (e.g., hacking, spoofing, scraping)
Use false information or impersonate another person
Misuse clinical or wellness services, especially in a way that puts others at risk
Breach contractual or payment obligations as a provider or instructor

In cases involving potential harm, illegal activity, or abuse, Maunda reserves the right to report the incident to relevant authorities.

15.2 Voluntary Account Deactivation

You may delete your account at any time through the App’s settings or by contacting info@maunda.com. Upon deletion:

Your access to all features will be revoked
Non-clinical data (e.g., posts, mood entries) will be deleted or anonymized
Clinical records may be retained in accordance with state and federal law

Account deletion requests may take up to 7 business days to process.

15.3 Effects of Termination

Upon suspension or termination, you lose all access to:

The App and its features
Booked or scheduled services
Stored or saved personal data (with exceptions for health records)

Maunda is not responsible for any loss of access, emotional impact, or data loss resulting from a justified termination. We recommend exporting any journal entries or personal records you wish to retain before deactivation.

15.4 Appeals and Reinstatement

If your account was suspended or terminated and you believe it was done in error, you may submit an appeal by emailing info@maunda.com. Appeals will be reviewed within a reasonable time, and reinstatement is not guaranteed.

16. Disclaimer of Medical Advice

Maunda is a wellness and mental health support platform designed to provide tools for reflection, community engagement, and access to licensed care. However, Maunda does not provide emergency services, diagnoses, or medical treatment. This section explains what the platform does—and does not—offer from a medical standpoint.

16.1 No Emergency or Crisis Support

Maunda is not a crisis service. If you are experiencing thoughts of suicide, self-harm, or any medical or psychiatric emergency, you must:

Call 911 or your local emergency number
Contact a 24/7 crisis line (e.g., 988 Suicide & Crisis Lifeline in the U.S.)
Go to the nearest emergency room

Maunda does not monitor messages in real time and cannot guarantee immediate responses to clinical needs.

16.2 No Medical Diagnosis or Treatment

The information, content, and tools provided in the App—including mood trackers, affirmations, meditations, journaling prompts, and educational materials—are for informational and supportive purposes only. They are not intended to:

Diagnose physical or mental health conditions
Replace a doctor, psychiatrist, or other licensed medical provider
Serve as a substitute for in-person care or medical treatment plans

Clinical services offered through Maunda’s partner platform (GetHealthie) are provided by qualified professionals, but access to such services must be scheduled and confirmed in advance.

16.3 No Provider-Patient Relationship Through App Content Alone

Using Maunda's app features or browsing content does not create a therapeutic, coaching, or medical relationship. A provider-client relationship is only established after appropriate intake, consent, and assignment through Maunda’s counseling portal (via GetHealthie).

16.4 Wellness Features Are Not Clinical Interventions

Features like the Uplift Feed, mood tracker, meditation system, and affirmations are designed for personal growth and emotional wellness. They are not intended to:

Diagnose mental health disorders
Prevent, cure, or treat medical conditions
Replace professional advice, evaluation, or supervision

Always consult a licensed healthcare provider for medical concerns or questions about your mental health.

17. Limitation of Liability

To the fullest extent permitted by law, Maunda disclaims all liability for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the App or Services. This section is designed to clarify what risks you assume and the limits of our legal responsibility.

17.1 No Guarantees of Outcomes

Maunda provides access to tools, content, and professional services that support wellness—but we do not guarantee any specific results. We make no promises regarding:

Improvement in mental or emotional health
Success of any therapy or coaching relationship
Personal transformation, insight, or goal achievement
Matching outcomes with providers or supporters

You agree that any decisions you make using the Services are made at your own discretion and risk.

17.2 Platform Access and Technical Issues

Maunda is not liable for:

Interruptions in access to the App or clinical portal
Delays, bugs, system errors, or incompatibility issues
Loss of data, content, or communications due to technical problems

While we strive for uptime and smooth performance, access may occasionally be affected by factors beyond our control (e.g., internet outages, platform maintenance, device failure).

17.3 Content Accuracy and Reliance

We are not responsible for:

Errors or omissions in wellness or educational content
Outdated, misinterpreted, or subjective reflections in journal prompts or affirmations
Information posted by other users in the Uplift Feed or messaging

Maunda does not endorse or verify all user-generated content and assumes no liability for harm that may arise from reliance on such content.

17.4 Third-Party Services and Links

Maunda is not responsible for the actions, privacy practices, or outcomes of third-party tools integrated into the platform, including:

GetHealthie (clinical portal)
Stripe (payment processor)
Firebase or analytics tools
External links or resources shared by users

Any interactions with third-party services are governed by their own terms and policies.

17.5 Maximum Liability

In no event shall Maunda’s total cumulative liability to you for any claim arising out of or relating to these Terms or your use of the Services exceed the greater of:

One hundred U.S. dollars ($100 USD), or
The total amount you paid to Maunda for Services in the six (6) months prior to the claim

Some jurisdictions do not allow limitations of liability, so these limitations may not apply to you in full.

18. Dispute Resolution

We are committed to resolving any concerns or disputes in a respectful and efficient manner. This section outlines the process for addressing legal claims or disagreements that may arise between you and Maunda.

18.1 Informal Resolution First

Before initiating formal legal action, you agree to contact us at info@maunda.com to attempt a good-faith resolution. Most issues can be resolved quickly and informally through direct communication.

You and Maunda both agree to make reasonable efforts to resolve any dispute within 30 days of notice.

18.2 Binding Arbitration Agreement

If a dispute cannot be resolved informally, it will be resolved exclusively through final and binding arbitration, rather than in court.

The arbitration will be conducted by a single arbitrator under the rules of the American Arbitration Association (AAA).
The arbitration will take place in Richmond, Virginia, unless both parties agree to a remote or alternative location.
Each party will bear their own legal costs unless the arbitrator determines otherwise.
The arbitrator’s decision will be final and enforceable in any court with jurisdiction.

This section does not apply to claims that qualify for small claims court or injunctive relief for intellectual property infringement or unauthorized access.

18.3 No Class Actions

You agree that any disputes with Maunda must be conducted on an individual basis. You waive the right to participate in any class actions, class arbitrations, or collective legal proceedings.

Each claim must be brought by you alone and not on behalf of others.

18.4 Governing Law

These Terms and any related disputes are governed by the laws of the Commonwealth of Virginia, United States, without regard to conflict-of-law principles.

You agree to submit to the jurisdiction of courts located in Virginia for any legal action permitted outside of arbitration.

19. Apple-Specific Terms

If you access Maunda through the Apple App Store, the following terms apply in addition to the rest of this Agreement. These terms are required by Apple and govern your relationship with both Maunda and Apple Inc.

19.1 Acknowledgment of Apple’s Role

You acknowledge that:

These Terms are between you and Maunda, not Apple
Apple is not responsible for the App or the content available within it
Apple has no obligation to provide any maintenance or support services with respect to the App

19.2 Limited Warranty and Claims

If the App fails to conform to any applicable warranty:

You may notify Apple, and Apple may refund the purchase price (if any)
To the maximum extent permitted by law, Apple will have no other warranty obligations

Any claims, losses, liabilities, damages, or expenses related to the App (including product liability, non-compliance with legal or regulatory requirements, or intellectual property infringement) are the sole responsibility of Maunda, not Apple.

19.3 Apple as Third-Party Beneficiary

You agree that Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of this Agreement, Apple has the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary.

19.4 iOS Device Restrictions

You may only use the Maunda App on iOS devices that you own or control and as permitted by the App Store Terms of Service. You must also comply with all applicable third-party terms of agreement when using the App (e.g., wireless data service agreements).

20. Google Play-Specific Considerations

If you access Maunda through the Google Play Store, the following terms apply in addition to the rest of this Agreement. These provisions address platform-specific policies and responsibilities required by Google.

20.1 Acknowledgment of Google’s Role

You acknowledge that:

These Terms are between you and Maunda, not Google
Google is not responsible for the App’s performance, safety, or support
Google has no obligation to provide any maintenance, technical support, or updates for the App

All customer support inquiries, disputes, and service concerns must be directed to Maunda at info@maunda.com.

20.2 Health and Wellness Content Compliance

As required by Google Play’s Developer Policies:

Maunda does not make unverified health claims, medical promises, or diagnoses
All health-related content is general in nature and does not replace professional care
Clinical services are provided by qualified professionals through a secure integration (GetHealthie), subject to applicable licensure and supervision laws

Maunda adheres to Google’s restrictions on health misinformation and crisis-related services.

20.3 Data Collection and Use

Maunda complies with Google Play’s User Data Policy, including:

Providing transparent disclosure of data collection and sharing practices (see Section 11)
Limiting permissions to only those required for App functionality (e.g., notifications, location)
Protecting user data through encryption and access controls
Never selling personal information or using it for unauthorized advertising purposes

You can manage App permissions via your Android device settings.

20.4 Google as Third-Party Beneficiary

Google and its affiliates are third-party beneficiaries of these Terms. Upon your acceptance of this Agreement, Google has the right to enforce these Terms against you as a third-party beneficiary.

21. Accessibility Commitment

Maunda is committed to creating an inclusive, accessible platform that supports the needs of all users, including those with disabilities. This section affirms our intention to uphold accessibility standards and provide equitable access to wellness and mental health services.

21.1 Inclusive Design Approach

We strive to design and develop the Maunda App and related services in a way that accommodates a wide range of physical, sensory, and cognitive abilities. This includes:

Clear text and contrast for readability
Simple and intuitive navigation
Support for screen readers and alternative input devices
Compatibility with common accessibility features (e.g., voiceover, text resizing)

We continuously assess user feedback to improve accessibility and remove barriers where possible.

21.2 Standards and Guidelines

Maunda follows recognized accessibility frameworks, including:

Web Content Accessibility Guidelines (WCAG) 2.1 Level AA where applicable
Relevant state and federal regulations such as the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act

While we are not a government service, we aim to meet or exceed these standards as a matter of principle and responsibility.

21.3 Requests and Accommodations

If you experience difficulty accessing any part of the App or need a specific accommodation to participate in our services, you may contact us directly at:

Email: info@maunda.com
Phone: (804) 617-2498

We will do our best to respond promptly and ensure you can access the support you need.

21.4 Ongoing Improvement

Accessibility is a continuous process. We invite users of all abilities to share suggestions and concerns, and we actively monitor for ways to improve our platform for everyone.

22. Legal Contact and Support

If you have questions about these Terms and Conditions, need to exercise your legal rights, or wish to submit a formal inquiry or complaint, please use the contact information below. We are committed to transparency, responsiveness, and accountability in all legal matters.

22.1 How to Contact Us

For all legal, compliance, or rights-related requests, contact:

Email: info@maunda.com
Phone: (804) 617-2498
Mail: 1228 Providence Knoll Drive, North Chesterfield, VA 23236, USA

We encourage you to include your name, account email, and a clear description of your request so we can respond efficiently.

22.2 Types of Legal Requests

You may contact us regarding:

Terms and Conditions clarification
Privacy or data access requests (e.g., GDPR/CCPA)
Account deletion or correction
Report of intellectual property infringement
Filing a complaint or submitting an appeal
Accessibility or service barriers
Questions about licensing, service limitations, or compliance

22.3 Response Time and Documentation

We aim to respond to most legal inquiries within 7–10 business days. Some requests—such as data export or clinical record access—may require additional identity verification and processing time to ensure privacy and regulatory compliance.

23. Data Retention and Deletion Policy

Maunda collects and stores personal, usage, and clinical data to deliver its Services effectively and in compliance with legal, clinical, and ethical standards. This section explains how long we retain your information and how you can request its deletion.

23.1 Retention of Personal and Wellness Data

We retain general user data—including profile details, mood entries, journaling content, goals, and engagement history—for as long as your account remains active or as necessary to provide the Services. We may retain certain data longer if required by law, regulatory obligations, or legitimate business needs (e.g., preventing fraud, enforcing Terms, resolving disputes).

23.2 Retention of Clinical and Counseling Records

For users who receive counseling or coaching services through Maunda via GetHealthie, we are required to retain clinical documentation—including intake forms, session notes, and treatment plans—for a period defined by applicable state and federal law. For example:

In most U.S. states, adult clinical records must be retained for at least 7 years
Records for minors may be retained until a certain age or longer as required by law

Clinical data cannot be deleted on request before the legal retention period expires.

23.3 Requesting Account Deletion

You may request deletion of your Maunda account at any time by emailing info@maunda.com or using in-app deletion settings (where available). Upon deletion:

Your account will be deactivated and general wellness content removed or anonymized
Access to Maunda Services will be terminated
Clinical records will be retained as outlined in Section 23.2 and marked as inactive

Please allow up to 7 business days for non-clinical data deletion to be fully processed.

23.4 Data Deletion Limitations

Certain information may not be deleted immediately or entirely if:

It is part of a legally protected health record
It is necessary to resolve ongoing disputes, investigate misuse, or enforce Terms
It has been anonymized or aggregated for reporting or analytics purposes

We are committed to handling all deletion requests respectfully and in full compliance with applicable privacy regulations (e.g., HIPAA, GDPR, CCPA).

24. Modification or Termination of Services

Maunda reserves the right to modify, suspend, or discontinue any part of its Services, features, or platform functionality at any time, for any reason, with or without notice. This section outlines how we manage these changes and what users can expect.

24.1 Modification of Features and Offerings

We may make updates or changes to the App or Services, including:

Adding, updating, or removing features (e.g., wellness tools, journaling prompts, social functions)
Adjusting the availability of provider types or appointment options
Introducing new content or upgrading user experiences
Changing pricing, subscription structures, or seat requirements for providers

These updates may be released automatically or require you to manually update the App through your device’s app store.

24.2 Termination of Services

Maunda may terminate or suspend the availability of its platform—entirely or in part—due to:

Strategic business decisions
Compliance with legal or regulatory changes
Technical challenges or maintenance requirements
Security risks or platform misuse

In the event of full service termination, users will be notified via email or in-app communication in advance when reasonably possible. We will provide guidance on accessing your content or clinical records, if applicable.

24.3 User Rights Upon Termination

If Services are terminated:

You will lose access to your account and any stored data unless otherwise preserved by law (e.g., clinical records)
Maunda is not liable for any losses or disruptions resulting from the shutdown
Any unpaid balances or contractual obligations remain enforceable

You may export non-clinical data (e.g., journals or mood entries) prior to closure, when applicable.

24.4 Survival of Terms

Even if Services are modified or terminated, the following sections will continue to apply:

Intellectual Property (Section 14)
Limitation of Liability (Section 17)
Dispute Resolution (Section 18)
Data Retention and Deletion Policy (Section 23)

These provisions survive to protect both Maunda and the rights of its users.

25. AI Disclosures and Use Policy

Maunda may use Artificial Intelligence (“AI”) technologies to enhance user experience, generate wellness content, and support non-clinical interactions. This section outlines how AI is integrated, what it can and cannot do, and how we protect user rights when AI tools are involved.

25.1 AI Features on the Platform

The App may include AI-powered features such as:

Automated wellness prompts or reflection questions
AI-generated affirmations or mood-based content
A chatbot designed to provide supportive, non-diagnostic conversation
Suggestions for wellness content based on user interaction patterns

These tools are intended to supplement, not replace, human care.

25.2 Limitations of AI Use

AI tools on Maunda:

Do not provide therapy, medical advice, or crisis support
Are not monitored in real time by licensed providers
Should not be used to make decisions about treatment, medication, or emergency care
May generate responses based on probabilistic models—not guaranteed accuracy

Users are encouraged to rely on human providers for any clinical, emotional, or safety-critical needs.

25.3 Data Handling and Privacy

AI features may use de-identified or aggregated interaction data to improve recommendations or content relevance. All AI-related processing:

Occurs in alignment with our Privacy Policy and applicable HIPAA/CCPA/GDPR regulations
Does not involve human review of personal conversations unless explicitly flagged for review or support
Is not used for automated decision-making that has legal or clinical consequences

You may opt out of certain AI features where settings permit. Contact info@maunda.com with any questions about data use.

25.4 Feedback and Responsibility

If you believe an AI feature has behaved inappropriately or made a suggestion that concerns you, you agree to:

Use the “Report” or “Feedback” tool (where applicable), or
Contact info@maunda.com with a detailed description

We monitor feedback and update AI behavior accordingly, but we are not liable for misunderstandings, misinterpretations, or harm caused by AI-generated content.

Conclusion

These Terms and Conditions constitute the full and binding agreement between you and Maunda regarding your access to and use of the Maunda App and Services. By continuing to use Maunda, you confirm that you have read, understood, and agreed to all the terms outlined in this document.

We are honored to support your mental, emotional, and spiritual well-being and remain committed to providing a safe, inclusive, and empowering experience for every user.

If you have any questions, concerns, or require clarification about any section of these Terms, you are encouraged to reach out to us directly:

Email: info@maunda.com
Phone: (804) 617-2498
Mail: 1228 Providence Knoll Drive, North Chesterfield, VA 23236, USA

Thank you for being part of the Maunda community.